Frequently Asked Questions
Everything you need to know about your Hishiro experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-15 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Exchanges are free, while returns for a refund incur a small shipping fee.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
What payment methods do you accept?
Hishiro accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Where are Hishiro garments manufactured?
Our collections are ethically produced in certified factories that prioritize fair wages and sustainable textile practices. You can find specific origin details on each product's label.
Can I track my package in real-time?
Yes, once your order ships, you will receive an email with a tracking number and a link to our tracking portal to monitor your delivery progress.